wim288 Privacy
Policy

For the purposes of applicable data protection legislation, the data controller responsible for the personal information you provide through the wim288 platform is wim288 and its operating entity holding the applicable online gaming licence (hereinafter referred to collectively as "wim288", "we", "us", or "our").

wim288 is licensed and regulated by the applicable online gaming regulatory authority. The platform serves users internationally, including a substantial user base across Pakistan — particularly in Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad — and this Privacy Policy has been designed with the needs and expectations of Pakistani users as a primary consideration.

wim288 collects personal data in the following categories, depending on the nature of your interaction with the platform:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth (for age verification — wim288 requires all users to be 21 or above);
• Residential address including city, province, and postal code;
• Pakistani national identity card (CNIC) number or passport number, provided during KYC;
• Profile username selected at registration.

2.2 Contact Data

• Pakistani mobile phone number (used for account authentication, OTP delivery, and communication);
• Email address (used for account notifications, security alerts, and support correspondence).

2.3 Financial Transaction Data

• Records of all deposits made to your wim288 account, including amount, date, time, and payment method (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay);
• Records of all withdrawals processed from your wim288 account;
• Payment account identifiers, such as mobile wallet account numbers or bank account details, provided for the purpose of processing withdrawals;
• Cryptocurrency wallet addresses where USDT TRC20 is used as a payment method.

2.4 Gaming Activity Data

• Records of all bets placed, games played, and outcomes on the wim288 platform;
• Session duration, login timestamps, and active game history;
• Bonus and promotional activity, including offers accepted and wagering progress.

2.5 Technical & Device Data

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, browser type and version;
• Session cookies and locally stored preference data;
• Referring URL where applicable.

2.6 Communications Data

• Records of live chat conversations between you and the wim288 support team;
• Email correspondence sent to or received from wim288;
• Responses to voluntary surveys or feedback requests.

wim288 collects personal data through the following channels and mechanisms:

• Direct provision: Data you actively provide during account registration, identity verification (KYC), payment processing, support interactions, or survey participation;
• Automated collection: Technical data collected automatically as you use the wim288 platform, including through cookies, server logs, and analytics tools;
• Third-party verification services: Identity verification data received from licensed KYC and AML screening service providers as part of our regulatory compliance obligations;
• Payment processors: Transaction confirmation data received from payment providers including JazzCash, EasyPaisa, and partner banking institutions necessary to process and reconcile your deposits and withdrawals;
• Gaming platform providers: Game activity data received from integrated game providers such as Evolution Gaming and Pragmatic Play in relation to your gaming sessions on the wim288 platform.

wim288 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases upon which wim288 relies are as follows:

wim288 uses the personal data it collects for the following specific purposes:

• To create, verify, maintain, and administer your wim288 account;
• To process financial transactions — deposits via JazzCash, EasyPaisa, and Pakistani bank transfers, and withdrawals to your verified payment accounts;
• To comply with KYC, AML, and responsible gaming obligations imposed by our gaming licence;
• To verify your age (minimum 21 years) before allowing access to real-money gaming on wim288;
• To detect, investigate, and prevent fraudulent transactions, collusion, multiple account abuse, and other prohibited activities;
• To personalise your wim288 experience, including recommending games consistent with your demonstrated preferences and activity history;
• To send you account-related communications including deposit confirmations, withdrawal notifications, security alerts, and bonus status updates;
• To send promotional communications by email or SMS where you have explicitly consented to receive them — you may withdraw this consent at any time;
• To respond to customer support enquiries submitted through the wim288 in-platform live chat or via email;
• To analyse aggregate platform usage data for product development and service improvement purposes;
• To enforce the wim288 Terms and Conditions and other applicable platform policies.

wim288 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, wim288 shares personal data with carefully selected third parties in the following circumstances:

6.1 Service Providers

wim288 engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC and identity verification providers, payment processing partners (including JazzCash and EasyPaisa), cloud infrastructure providers, game content providers, customer support platform operators, and fraud detection services. All such providers are contractually prohibited from using your data for any purpose other than delivering their contracted services to wim288.

6.2 Regulatory and Legal Disclosure

wim288 may disclose personal data to governmental authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or the requirements of our gaming licence. This includes disclosures required under anti-money laundering legislation and reporting obligations to financial intelligence units.

6.3 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of wim288's business, personal data held by wim288 may be transferred to the acquiring entity subject to the same privacy protections described in this Policy.

wim288 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the user experience. The following categories of cookies are deployed on the wim288 platform:

• Strictly Necessary Cookies: Essential for the operation of the wim288 platform — including maintaining your login session, remembering your language preference, and ensuring security features function correctly. These cannot be disabled without significantly impairing your ability to use the platform;
• Functional Cookies: Remember preferences you have set, such as display settings and notification preferences, to provide a more personalised experience when you return to wim288;
• Analytics Cookies: Collect anonymised data about how users interact with the wim288 platform, which pages are visited most frequently, and where technical errors are encountered. This data is used solely to improve the platform and is not linked back to individual users;
• Security Cookies: Used specifically to detect and prevent fraudulent login attempts, bot activity, and other security threats to the wim288 platform and to your account.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the wim288 platform. wim288 does not deploy third-party advertising or retargeting cookies.

wim288 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your registered account on wim288, plus a period of five years following account closure — as required by AML and regulatory obligations;
• Financial transaction records: Retained for a minimum of five years following the date of each transaction, in compliance with financial record-keeping requirements;
• KYC verification documents: Retained for a minimum of five years following account closure or the completion of the verification process, whichever is later;
• Customer support communications: Retained for a period of two years from the date of the last relevant interaction, unless a dispute or regulatory investigation requires a longer retention period;
• Marketing opt-in records: Retained for the duration of the consent period plus one year following withdrawal of consent, as evidence of compliance with applicable consent requirements;
• Technical and device data: Anonymised after 13 months unless required for an ongoing security or fraud investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with wim288's data deletion procedures.

wim288 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data transmitted between user devices and wim288 servers;
• AES-256 encryption for personal and financial data stored in wim288 databases;
• Multi-factor authentication requirements for access to systems holding personal data by wim288 personnel;
• Role-based access controls ensuring wim288 staff can only access personal data necessary for their specific job function;
• Continuous security monitoring and intrusion detection systems;
• Regular independent security penetration testing and vulnerability assessments;
• Documented incident response procedures for managing data security events;
• Mandatory data protection training for all wim288 staff with access to personal data.

Subject to applicable data protection law and certain limited exceptions, you have the following rights in relation to your personal data held by wim288: